Excellent customer service: staff are friendly, attentive, and helpful.
Highly accommodating and easy to work with, making planning and execution smooth.
Creative and high-quality decorations that enhance the event atmosphere.
Strong community focus and willingness to go above and beyond for clients.
Professionalism and reliability, with many clients eager to recommend for future events.
Versatile offerings suitable for various types of celebrations.
No significant weaknesses noted in the feedback provided.
Highly professional, responsive, and accommodating team throughout planning and execution.
Strong attention to detail, with careful site inspections and tailored recommendations to fit event needs.
Efficient setup and breakdown, even under tight deadlines or changing weather conditions.
High-quality, clean equipment and a wide range of rental options for events of all sizes.
Excellent communication, flexibility with last-minute changes, and willingness to work within budget constraints.
Consistently reliable and punctual service, earning repeat business and strong recommendations.
Friendly, courteous staff who provide a stress-free experience and address all client concerns.
Pricing is sometimes higher than competitors, though many find the quality and service justify the cost.
No significant recurring issues noted; isolated concerns are rare compared to the overwhelmingly positive feedback.
Reliable and consistent service, leading to repeat usage across different events.
Friendly, accommodating, and professional staff delivering excellent customer service.
High satisfaction with equipment quality and the overall rental experience.
Flexible offerings suitable for a range of events, such as backyard gatherings and family celebrations.
Quick and efficient responses to customer needs, enhancing overall satisfaction.
No significant weaknesses noted in the provided feedback.
✅ Outstanding Customer Service – Many customers praised Grace and her team for being friendly, professional, and accommodating, especially for last-minute orders.
✅ Reliable & Efficient – Consistently noted for on-time delivery, quick setup, and prompt pickup.
✅ High-Quality Rentals – Equipment described as clean, in excellent condition, and well-presented.
✅ Great Pricing & Discounts – Competitive rates with repeat customer discounts (10%) and low minimum orders.
✅ Flexible & Responsive – Successfully handled urgent/last-minute requests (e.g., same-day deliveries).
✅ Wide Selection – Large inventory of tables, chairs, glassware, tents, and decor for various events.
✅ Smooth Communication – Many appreciated clear, proactive updates from Grace, especially for weddings.
❌ Inconsistent Customer Service – A few customers reported rude phone interactions and unhelpful email responses.
❌ Website Limitations – No online ordering option, forcing customers to call/email (which sometimes led to frustration).
❌ Limited Availability Mentioned – One customer was told they had no tables/chairs available without further assistance.
✅ Outstanding Customer Service – Sheronda, Crystal, and team were consistently praised for being patient, professional, and reassuring, especially for customers unable to see products in person.
✅ Seamless Communication – Excellent responsiveness via phone, email, video chat, and photos to ensure customer confidence.
✅ Flexibility & Last-Minute Accommodations – Successfully handled urgent orders (e.g., 40 chairs booked the night before an event).
✅ Reliable Logistics – On-time delivery and pickup with efficient, courteous staff.
✅ High-Quality Rentals – Throne chairs, side tables, and mats were elegant and exactly as advertised, elevating events.
✅ Easy Booking Process – Smooth contract signing and paperwork assistance, even for tech-challenged customers.
✅ Affordable & Transparent Pricing – Described as reasonable with no hidden fees.
❌ Limited Physical Showroom – Some customers were initially nervous about renting sight unseen (though staff mitigated this with photos/videos).
❌ Not Mentioned for Large-Scale Events – Most reviews were for small to mid-sized orders (e.g., 20–40 chairs); unclear if they handle weddings/corporate events.
