Reliable and consistent service, leading to repeat usage across different events.
Friendly, accommodating, and professional staff delivering excellent customer service.
High satisfaction with equipment quality and the overall rental experience.
Flexible offerings suitable for a range of events, such as backyard gatherings and family celebrations.
Quick and efficient responses to customer needs, enhancing overall satisfaction.
No significant weaknesses noted in the provided feedback.
✅ Outstanding Customer Service – Many customers praised Grace and her team for being friendly, professional, and accommodating, especially for last-minute orders.
✅ Reliable & Efficient – Consistently noted for on-time delivery, quick setup, and prompt pickup.
✅ High-Quality Rentals – Equipment described as clean, in excellent condition, and well-presented.
✅ Great Pricing & Discounts – Competitive rates with repeat customer discounts (10%) and low minimum orders.
✅ Flexible & Responsive – Successfully handled urgent/last-minute requests (e.g., same-day deliveries).
✅ Wide Selection – Large inventory of tables, chairs, glassware, tents, and decor for various events.
✅ Smooth Communication – Many appreciated clear, proactive updates from Grace, especially for weddings.
❌ Inconsistent Customer Service – A few customers reported rude phone interactions and unhelpful email responses.
❌ Website Limitations – No online ordering option, forcing customers to call/email (which sometimes led to frustration).
❌ Limited Availability Mentioned – One customer was told they had no tables/chairs available without further assistance.
