Outstanding Customer Service: Friendly, accommodating, and reassuring, especially in urgent situations.
Professionalism: Highly skilled team with excellent communication and reliability.
Quality & Creativity: Beautiful designs and decorations that exceed expectations.
Punctuality: Timely deliveries and setup for events.
Fair Pricing: Affordable rates with flexible payment options.
Versatility: Offers a wide range of services, from small arrangements to full event productions.
Strong Customer Loyalty: Many reviewers plan to return and highly recommend the business.
No Reported Issues: None of the reviews mention any negative experiences.
Timely and reliable service, including last-minute accommodations and punctual setup and breakdown.
Professional, friendly, and attentive staff who enhance the overall event experience.
Wide selection of clean, well-maintained bounce houses and additional entertainment options such as games, face painting, popcorn, and snow cones.
Flexible offerings suitable for various events, from school carnivals to charity functions and family reunions.
Clear, responsive communication and helpful guidance throughout the booking and event process.
Competitive and transparent pricing, with some positive mentions of affordability.
High customer satisfaction and repeat usage for multiple events.
One report of unprofessional staff and equipment concerns, including a bounce house appearing unsafe.
Occasional issues with equipment quality or safety, though these are rare compared to positive feedback.
Limited mention of handling adverse weather conditions, though one event was impacted by unexpected rain.
✅ Stunning, High-Quality Decor – Customers raved about the realistic artificial trees, glamorous feather centerpieces, elegant feather walls, and beautifully crafted throne chairs that elevated their events.
✅ Exceptional Customer Service – Nicole and her team were consistently praised for being responsive, professional, and accommodating, even with last-minute requests.
✅ Flexibility & Going Above & Beyond – Examples include:
Staying late to assist customers in emergencies.
Helping with setup tasks beyond their scope (e.g., hanging neon signs).
Offering Sunday pickups despite being closed.
✅ Unique & Customizable Rentals – The company provides one-of-a-kind pieces (e.g., blush feather centerpieces, neon signs) that stand out compared to generic party rentals.
✅ Fair Pricing & Great Value – Many customers mentioned affordable rates, especially compared to overpriced competitors in Queens.
✅ Reliable & Trustworthy – Rentals were delivered as promised, items were clean and well-maintained, and the team was punctual.
✅ Strong Word-of-Mouth Referrals – Multiple reviewers said they would travel from other boroughs just to use EPR again.
❌ Limited Availability Mentioned – While Nicole was flexible, one customer noted the shop is closed Sundays (though she still accommodated them).
❌ No Mention of Large-Scale Event Support – Most reviews were for small to mid-sized events (birthdays, showers, Sweet 16s); unclear if they handle corporate/wedding-scale orders.
❌ Location Constraints – Some customers traveled from Queens to the Bronx, suggesting limited local competitors with the same quality.
