Consistently delivers high-quality event rentals, including tents, tables, chairs, and linens.
Exceptional customer service with a strong emphasis on attention to detail.
Highly flexible and accommodating to client needs, even for last-minute changes.
Reliable and punctual with setups and breakdowns for events.
Professional and friendly team, with particular praise for Kat/Katrina’s expertise and creativity.
Ability to handle large-scale events (400+ attendees) while exceeding expectations.
Clean, well-maintained rental equipment.
Strong reputation among event professionals, with frequent recommendations.
Efficient, quick, and dedicated service from the entire team.
Enhances event aesthetics with a keen eye for style and detail.
No notable criticisms or weaknesses mentioned in the reviews.
Exceptional Customer Service: Several team members (Svea, Ariana, Logan, Courtney, Yoseeth, Mattie, Danny Michelson) received praise for responsiveness, professionalism, and going above and beyond.
Efficient Communication: Quick responses, clear updates, and helpful assistance were highlighted.
Quality Rentals: Well-maintained tables, chairs, linens, and event setups contributed to positive experiences.
Flexibility & Problem-Solving: Last-minute changes (e.g., adding sidewalls for weather) were accommodated smoothly.
Smooth Logistics: Timely delivery, setup, and takedown were noted as strengths.
Affordability & Value: Competitive pricing compared to other vendors was appreciated.
Positive Team Dynamics: Friendly, professional, and efficient staff enhanced customer satisfaction.
Poor Phone Service: Rude third-party call handlers and unreturned follow-ups led to frustration.
Unprofessional Behavior: Reckless driving and offensive gestures from delivery personnel were reported.
Logistical Issues: Challenges with venue access (multiple locked doors, poor signage) and acoustics detracted from the experience.
Faulty Equipment: Repeated issues with defective rentals (e.g., heaters) and inadequate refunds.
Hidden Fees: Unexpected charges (weekend fees, distance surcharges) led to dissatisfaction.
Inconsistent Attention: Smaller events reportedly received less priority in communication and follow-up.
Venue Navigation Problems: Incorrect Google Maps directions caused confusion for guests.
Excellent Service: Staff are attentive, friendly, professional, and polite.
Compensation for Delays: Offers compensation if they arrive later than scheduled.
Well-Maintained Equipment: Equipment is in good condition.
Easy Booking Process: Very accessible and user-friendly for reservations.
Variety of Themes: Wide selection of themed moon bounces (e.g., DBZ).
Timely Setup & Breakdown: Efficient and respectful of the event space.
Strong Communication: Quick responses and clear coordination.
Affordable Pricing: Reasonable rates for rentals and add-ons (e.g., tables and chairs).
Reliable & Punctual: Consistently on time for deliveries and pickups.
Last-Minute Availability: Accommodates urgent rental requests.
Positive Customer Experience: Many repeat customers and high recommendations.
No Major Criticisms: No significant negative feedback mentioned in the reviews.
Potential for High Demand: Popularity may lead to limited availability during peak times.
New Equipment Risk: Some items may be brand new, meaning less tested durability.
