Profile
Callahead provides premium portable restroom rentals in New York, serving events, construction sites, and long-term projects. They offer a wide variety of units, including luxury trailers, standard porta-potties, and handwashing stations, with a strong emphasis on sanitation, innovative designs, and exceptional customer service for over 40 years.
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Strengths
Responsive & Helpful Customer Service – Many praised the team for being communicative and accommodating.
Reliable Delivery & Pickup – Positive experiences with on-time drop-off and removal of units.
Clean & Well-Maintained Units (When Serviced Properly) – Some customers reported spotless, functional porta-potties.
Professional Staff – Friendly and efficient service noted in several reviews.
Smooth Process – Some customers had seamless experiences with no issues.
Weaknesses
Poor Maintenance & Cleaning – Multiple complaints about filthy, overflowing, and foul-smelling units.
Missed Service Appointments – Reports of skipped cleanings (e.g., going weeks without servicing).
Late or No-Show Deliveries – Some rentals arrived hours late or not at all.
Lack of Emergency Support – No after-hours contact for urgent issues (e.g., overflows during events).
Unhygienic Conditions – Complaints about missing toilet paper, broken locks, and disgusting odors.
Unprofessional Staff Behavior – A few incidents of rude or inappropriate conduct by employees.
Billing Issues – Customers frustrated with irregular invoicing cycles (e.g., every 28 days).