Profile
Monarch Event Rentals is a boutique rental company in Austin, TX, specializing in stylish and affordable event furnishings, including chairs, tables, linens, tents, and decor. Known for personalized service, they offer online booking, delivery, and setup for weddings, corporate events, and more. Their inventory features trendy and custom options, with a focus on creating Instagram-worthy setups
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Strengths
Exceptional customer service with attentive, patient, and friendly staff (e.g., Celeste, Shelby, Antonio).
Wide and stylish inventory, including linens, tents, glassware, and specialty decor.
Affordable pricing compared to competitors, offering budget-friendly luxury.
Seamless logistics, with reliable delivery, setup, and timely pickup.
Flexible and accommodating, handling last-minute changes with ease.
Strong communication, with quick responses and clear guidance.
One-stop-shop convenience, reducing the need for multiple vendors.
Beautiful presentation, with high-quality rentals that elevate event aesthetics.
Professional and punctual delivery/installation teams.
Florist partnership discount when combining rentals with floral services.
Weaknesses
Inconsistent follow-up, with some clients feeling overlooked after initial booking.
Occasional mismatches between online product images and actual items received.
Limited proactive communication on substitutions or changes.
Remote coordination challenges for clients not visiting the showroom.