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Professional and creative service
Attention to detail and unique decor
Accommodating and flexible staff
High-quality and well-curated inventory
Highly recommended by customers
Occasional delays or minor complaints (e.g., late delivery, minor complaints)
Timely and flexible delivery and pickup, often accommodating day-before or same-day requests and placing items where needed.
Friendly, professional, and efficient staff who contribute to a positive event experience.
High-quality, clean equipment that meets expectations for various occasions.
Competitive pricing and good value for the services provided.
Reliable communication and responsiveness in most cases, making planning and execution smooth.
Many customers report memorable experiences and express willingness to recommend or reuse the service.
Reports of poor customer service in some instances, including lack of responsiveness and late deliveries.
Occasional issues with delivery methods, such as using unconventional transportation or failing to answer calls during problems.
Isolated complaints of unprofessional behavior and dissatisfaction with how issues were handled.
Reliable and consistent service, leading to repeat usage across different events.
Friendly, accommodating, and professional staff delivering excellent customer service.
High satisfaction with equipment quality and the overall rental experience.
Flexible offerings suitable for a range of events, such as backyard gatherings and family celebrations.
Quick and efficient responses to customer needs, enhancing overall satisfaction.
No significant weaknesses noted in the provided feedback.
✅ Outstanding Customer Service – Many customers praised Grace and her team for being friendly, professional, and accommodating, especially for last-minute orders.
✅ Reliable & Efficient – Consistently noted for on-time delivery, quick setup, and prompt pickup.
✅ High-Quality Rentals – Equipment described as clean, in excellent condition, and well-presented.
✅ Great Pricing & Discounts – Competitive rates with repeat customer discounts (10%) and low minimum orders.
✅ Flexible & Responsive – Successfully handled urgent/last-minute requests (e.g., same-day deliveries).
✅ Wide Selection – Large inventory of tables, chairs, glassware, tents, and decor for various events.
✅ Smooth Communication – Many appreciated clear, proactive updates from Grace, especially for weddings.
❌ Inconsistent Customer Service – A few customers reported rude phone interactions and unhelpful email responses.
❌ Website Limitations – No online ordering option, forcing customers to call/email (which sometimes led to frustration).
❌ Limited Availability Mentioned – One customer was told they had no tables/chairs available without further assistance.
