Outstanding Customer Service: Friendly, accommodating, and reassuring, especially in urgent situations.
Professionalism: Highly skilled team with excellent communication and reliability.
Quality & Creativity: Beautiful designs and decorations that exceed expectations.
Punctuality: Timely deliveries and setup for events.
Fair Pricing: Affordable rates with flexible payment options.
Versatility: Offers a wide range of services, from small arrangements to full event productions.
Strong Customer Loyalty: Many reviewers plan to return and highly recommend the business.
No Reported Issues: None of the reviews mention any negative experiences.
✅ Stunning, High-Quality Decor – Customers raved about the realistic artificial trees, glamorous feather centerpieces, elegant feather walls, and beautifully crafted throne chairs that elevated their events.
✅ Exceptional Customer Service – Nicole and her team were consistently praised for being responsive, professional, and accommodating, even with last-minute requests.
✅ Flexibility & Going Above & Beyond – Examples include:
Staying late to assist customers in emergencies.
Helping with setup tasks beyond their scope (e.g., hanging neon signs).
Offering Sunday pickups despite being closed.
✅ Unique & Customizable Rentals – The company provides one-of-a-kind pieces (e.g., blush feather centerpieces, neon signs) that stand out compared to generic party rentals.
✅ Fair Pricing & Great Value – Many customers mentioned affordable rates, especially compared to overpriced competitors in Queens.
✅ Reliable & Trustworthy – Rentals were delivered as promised, items were clean and well-maintained, and the team was punctual.
✅ Strong Word-of-Mouth Referrals – Multiple reviewers said they would travel from other boroughs just to use EPR again.
❌ Limited Availability Mentioned – While Nicole was flexible, one customer noted the shop is closed Sundays (though she still accommodated them).
❌ No Mention of Large-Scale Event Support – Most reviews were for small to mid-sized events (birthdays, showers, Sweet 16s); unclear if they handle corporate/wedding-scale orders.
❌ Location Constraints – Some customers traveled from Queens to the Bronx, suggesting limited local competitors with the same quality.
