Seamless Booking & Communication: The booking process is straightforward, with excellent responsiveness and clear communication.
Prompt Delivery & Setup: Services are delivered on time, with early setup in some cases for added convenience.
High-Quality Rentals: Items like flower walls, neon signs, marquee displays, and photo booths are visually stunning and enhance event aesthetics.
Professional & Courteous Team: Staff members are accommodating, flexible, and go above and beyond to meet last-minute requests.
Affordable Pricing: Competitive rates compared to other vendors, offering great value for the quality provided.
Attention to Detail: Thoughtful touches, such as protecting floors during setup and offering design guidance, elevate the customer experience.
Versatile Offerings: A wide variety of rental options to suit different event themes and needs.
Photo Booth Success: Guests love the photo booths, with high-quality prints and digital copies provided.
Wind Sensitivity: Some installations (e.g., flower walls) may require additional stabilization in windy conditions.
Last-Minute Logistics: While the team handles rush orders well, tight deadlines can occasionally lead to delivery timing uncertainties.
Limited Mention of Customization: While variety is praised, there’s little detail on fully customized design options beyond pre-existing selections.
Responsive and helpful customer service, with staff like Yvonne frequently praised for prompt communication and flexibility.
Reasonable pricing, making them a cost-effective option for events.
High-quality rental items, including well-maintained and clean products.
Flexible pickup and drop-off times, accommodating customer schedules.
Efficient and cooperative delivery/setup crews in many cases, with some staff noted as knowledgeable and professional.
Willingness to accommodate special requests, including unique event needs.
Positive in-person interactions, with warehouse staff described as friendly and helpful.
Issues with unclear fees, particularly for delivery, including surcharges and time-specific charges.
Poor communication at times in critical situations, such as last-minute order discrepancies or unresolved customer concerns.
Issues with delivery service, with instances of incomplete or incorrect orders arriving late.
Language barriers with some staff, leading to miscommunication during deliveries.
Unprofessional behavior by some employees.
Strict refund policies, especially for cancellations or changes within 30-60 days of an event.
Inconsistent product quality, such as mismatched linens or incorrect items delivered.
Unresponsive management in handling complaints, with some customers unable to reach higher-ups for resolution.
Excellent Customer Service: Friendly, helpful staff who provide recommendations and clear instructions.
On-Time Delivery & Pickup: Many positive experiences with punctual service.
Quality Equipment: Well-maintained, clean, and fun inflatables that kids enjoy.
Flexible Rental Periods: Some rentals include early drop-off and late pickup for extended use.
Competitive Pricing: Affordable options for bounce houses and party rentals.
Helpful Staff: Delivery crews often go above and beyond with setup and maintenance tips.
Unreliable Service in Some Cases: Multiple reports of late deliveries, no-shows, and poor communication.
Equipment Issues: Some rentals lacked necessary accessories (e.g., balls for carnival games) or had damaged chairs.
Potential lack of Accountability: Failure to follow through on promises, including refunds and manager callbacks.
Inconsistent Quality: While many experiences were positive, some customers reported subpar service and equipment.
High Cost for Some Rentals: Certain items (e.g., carnival sets) were considered overpriced compared to competitors.
Poor Emergency Response sometimes: No effective contingency plans for delays or technical issues (e.g., flat tires, trailer problems).
